IT process automation

Description of our services

We make your processes measurably faster, more robust, and cost-efficient. The starting point is a fact-based process assessment (e.g., Process Mining) with clear business goals. Building on this, we prioritize use cases by benefit and feasibility, design the target processes, and implement suitable automation technology: RPA bots for repetitive tasks, workflow orchestration for end-to-end processes, API/iPaaS integrations between systems, as well as data/document automation (OCR, NLP). We establish governance, monitoring, and a scalable operating model (CoE) so that automation has a sustainable impact. The result: shorter lead times, fewer errors, transparent KPIs, and a highly resilient ROI.

Typical Services

• Process Screening & Business Case (Process Mining, Quick Scan, ROI Calculation)

• Use Case Prioritization & Roadmap (Impact × Feasibility, pipeline building)

• Target Process & Solution Design (SOPs, BPMN, control points, exceptions)

  
  

• Quality & Security Concept (Testing, versioning, secrets, access)

• Monitoring & KPIs (e.g., lead time, First-Time-Right, bot uptime, AHT)

• Operating Model & Enablement (Center of Excellence, guidelines, training)

• Change & Roll-out (Communication, support, handover to business department)

Case Study

Through automation, various data sources were consolidated into a single dashboard and clearly displayed accordingly.

Customer Situation 

The Head of Compensation at an international electronics group aimed to simplify the annual salary benchmarking process. The client's main requirements included consolidating data from various data sources, processing and presenting it, providing the ability to filter by various demographic criteria, and directly integrating graphics into presentations. 

Our Approach

Through expert interviews and internal evaluations of the existing data, we gained a clear understanding of the current status. After establishing a robust database by merging and processing the data using PowerQuery in Excel, we focused on the visual representation of the insights. For this, we created an extensive, filterable dashboard and automated reports that enabled clear and efficient analysis. In addition to the actual product, the client received comprehensive instructions including video material to ensure the best possible use and understanding of the dashboard and reports. This structured approach ensured effective problem-solving and precise execution that met the client's requirements. 

Achieved Results

Data structuring was achieved by automatically replacing overloaded and manually processed structures, resulting in clarity and efficiency. The improved usability allowed filtering by all relevant data and increased user efficiency. In addition, the customer was provided with a practical method to generate country-specific reports automatically.